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Shipping and Delivery Policy — EllanaLondon

Last updated: June 2026

ORDER PROCESSING
After payment confirmation, orders are processed within 1-2 business days. You will receive a confirmation email with the tracking number as soon as your order is dispatched.

DELIVERY TIME
The estimated delivery time is 5-10 business days for most European countries, including Portugal, Spain, France, Germany, Italy, Netherlands, Belgium, Austria, Ireland, Sweden, Denmark, and Finland.

ORDER TRACKING
All orders include tracking. You will receive a link via email to track your delivery status in real time.

DELAYS
During peak periods (holiday seasons, promotions) delivery times may be slightly longer. In case of significant delays, our team will proactively contact you.

ORDER NOT RECEIVED
If your order has not arrived within the expected timeframe, please contact us at ellanalondon@gmail.com. We will investigate and resolve the issue within 48 hours.

SHIPPING COSTS
Shipping costs are calculated at checkout based on the destination and weight of the order.